Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

**** Craftology Boxes or add on kits are non refundable and non returnable ****

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Craftology Boxes
Retreat Deposits

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Shipping is non refundable. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at countrycraftcreations@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. After 30 days we do not replace broken or partly used merchandise. If an item is broken, in it's original unopend pacakgae we will replace it after 30 days. If you need to exchange it for the same item, send us an email at countrycraftcreations@outlook.com and send your item to: 6042 W 5300 S Hooper Utah US 84315. Shipping is non refundable. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Retreat Deposits are non refundable as they are used to hold your spot in the retreat. All other payments made are refundable minus the deposit amount.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 6042 W 5300 S Hooper Utah US 84315

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETREATS
If you, for any reason, need to cancel or wish to transfer your deposit or payments for a Country Craft Creations Retreat, you are responsible for contacting us. Cancellation fee is equal to your required deposit ($50-$75 depending on retreat). Your required deposit will be kept as the cancellation fee. Deposit is NON REFUNDABLE. The date we receive the cancellation is the actual cancellation date. You will receive a reply by email from CCC confirming cancellation This will serve as your cancellation date.

If you do cancel or transfer to another retreat you forfeit any prizes or goody bags from the retreat you canceled.

If you paid in full, you may transfer the amount LESS your deposit to another retreat within that year only. No REFUNDS will be issued whatsoever. (45 day notice still required)

Country Craft Creations reserves the right to cancel an event due to unforeseen circumstances and is not responsible for any associated cost (such as travel) incurred by the registrants. In case of cancellation by Country Craft Creations, full refunds will be issued promptly. This does not apply to anyone who cannot make it due to their own unforeseen circumstances. If inclement weather is happening in your area that prevents you from attending one of our scrapbook retreats associated with Country Craft Creations we cannot be responsible.

If the location where one of Country Craft Creations Retreats is hosting has inclement weather and the hotel has to cancel we will certainly arrange for a different date for the scrapbook retreat. NOTE: If the hotel does not close then the retreat is still scheduled and will continue. No refunds issued or credited unless the event is not on.